TV Global Enterprises – Online Gaming Solutions

Mission

TV Global Enterprises Limited (TVGE), through its Betcris brand of Sportsbook, is a company that provides a safe and legal online platform for sports betting, via traditional and innovative channels.

The company cares about customer needs, improving the service and user experience to foster loyalty towards the brand. With a flexible and agile structure, TVGE adapts quickly to unexpected changes in regulation, market demand and technology. Core objectives include securing customer satisfaction through great service. Focus on efficiency in operational processes, implementing new ideas and using resources to impact customer engagement.

Strategy

The company’s strategy has been centered around the strong reputation the brand carried over historically, regional marketing strategies and the development of emerging markets in LATAM.

TVGE has been able to apply a first to market approach in several countries, positioning the Betcris brand as a local household name. In many cases, the market learned about sports betting by way of interacting with the company’s products and services.

In competitive markets, the pricing model offered is used as an acquisition tool. This is pushed throughout all marketing efforts.

WHAT MAKES US UNIQUE?

Online and Offline

We provide customers with a wide range of betting products online across different countries and continents.

Innovation

We assign resources effectively to develop new wagering products which offer our customer´s a unique and carefully designed user-experience.

Market Leader

TV Global Enterprises operates one of the most well-known online gambling brands: Betcris.

TV Global Enterprises Limited (TVGE) provides a licensed and regulated online platform for sports betting in several countries and emerging markets in Latin America.

Responsible Gaming

The company strives to attain a high level of legal compliance in the promotion of sports betting, seeking to protect the most vulnerable players to help reduce problem gambling.
To attain this goal, the Company relies heavily on learning from its own experiences and on the use of a wide range of technology, innovations and available tools. Our aims are to:

• Prevent underage sports betting or gambling

• Provide an environment that promotes fair gaming in a secure, safe and reliable manner, according to the conditions of the regulation and licenses of the different countries where TVG has presence

• Protect information privacy following the standards of the European Union

• Ensure prompt and accurate customers payments, as per the Company´s long standing tradition

• Promote ethical and responsible marketing, ensuring that our marketing practices do not unfairly target underage or vulnerable players

• Ensure the upmost customer satisfaction by providing the customer all manner of channels to communicate with the Company to voice their opinions and complaints